How soon can I receive my goods?
We aim to despatch your purchases within 24 hours of your order being received, so that it should arrive with you within 5-7 working days. Larger parcels and heavier items will be sent by courier.
What are your shipping charges?
All small items are posted by second class mail and cost £1.99 package and postage. Whereas, larger parcels will cost £3.99 package and postage
Next day delivery postage is £9.95. If you require next day delivery, please ring our store: 01695 576 157, so we can arrange this service for you. For postal costs to destinations outside the UK, please email for details before you purchase.
I do not live in the UK so can I still buy items from you?
Yes, though please note that shipping costs will be higher than our normal inland UK charges. You can contact us on firstname.lastname@example.org for more shipping information before you purchase should you wish.
Can I purchase an item as a gift and have it sent to another address?
Yes. When your order is placed, you have an option to enter any specific gift details, including the recipient's address and/or a personalised gift message. This special message will be despatched with the gift addressed to the person of your choice. We will post the receipt of the purchase to you for your records.
Do you gift wrap?
Yes, we can attractively gift wrap your present and add a gift card with your personalised message for an additional charge of £2.50 per item purchased.
Can I purchase from Vanilla over the phone?
Yes. If you would like to speak to a member of staff at the Vanilla Home and Gift Store and make an order over the phone then we will be happy to help. Please call 01695 576157 or 01704 876602 and we can take your order in person.